Terms & Conditions


Us, Our, We – Real Blinds as Trading through Onsite Blinds

You, Your – the client, visitor, web user or person using the web site

Blind, Blinds – a window covering specifically a roller blind or venetian blind

Products – blinds, curtains, blind and curtain spare parts

Code – the Australia legislation at a state and federal level

Material – documents supplied by us to you

Blind Material – fabric used on roller blinds or curtains

Cookies – a small text file created by a website to be stored to keep track of user preferences


1. Your rights regarding your access to this website and the services provided 

2. Intellectual property

3. Substantial Performance regarding the Services and Offers

4. Privacy

5. Fees and charges

6. Refunds

7. Accuracy of information

8. Availability of website

9. Third-Party sites

10. Warranty

11. Indemnity

12. Limitation of Liability

13. Modification of terms

14. General

1. Your rights regarding your access to this website and the services provided 

(a) The terms as stated in this clause cover your access and use of:

(i) The website


 (ii) Any services provided through this website, which includes:

(A) Blind or curtain repairs

(B) Free measure and quote

(C) Blind or curtain installation

(D) Supplying of blinds or curtains

(E) Customisation of blinds away from the address of installation

(F) Customisation of blinds at the address of installation

 (I) Replacement of blinds or curtains

(J) Any other services that we may provide at our own discretion

(iii) Any documents supplied by us to you in relation to the services we offer.

(b) If you do not agree with these terms, do not access or use this website or the services or any materials contained on this website.

(c) By using realblinds.com.au or the services you agree to abide by all the terms and conditions as stated within these ‘Terms and Conditions’ page as displayed on this website. These terms and conditions are subject to changes.

(d) To use our services or place an order through us you agree that you are 18 years old or older.​

2. Your rights regarding the use of this website

(a) You may view, print and/or download material that is permitted by us for personal, non-commercial use only.

(b) When using our website, you agree you will not:

(i) Modify or remove any copyrighted web material or any other material connected to us.

(ii) Use robots or any other automatic device or manual process to copy any Content or Documents without our prior written consent.

(iv) Create any links to our website without written permission from us.

(v) Post or transmit any computer viruses that can be harmful to our coding.

(vi) Post any material that interrupts the functionality of our website.

(vii) Impose an unreasonable load that affects the infrastructure of our website.

(c) You are responsible for notifying us about any changes to your contact details or information we have requested from you in relation to the services we provide.

(d) This website is available Australia wide only and not for any other country to use.

2. Intellectual property

(a) This clause on intellectual property is in relation to:

(i) The website, that includes all the content, material, the format, the coding, the graphics, the information and the arrangement of this information.

(ii) Any documents issued by us.

(iii) Any logos, branding or advertising that is in connection with Real Blinds.

(b) You are not permitted to use any trademarks, logos or copyrighted information that is licensed or owned by Real Blinds without written permission.

3. Substantial Performance regarding the Services and Offers

The minimum requirements to achieve substantial performance for our services and offers:

(a) Blind or curtain repairs – A blind or curtain is either fixed, repaired, taken down or replaced. Replacement of any item will occur fees see our prices for details or contact us for prices.

(b) Free measure and quote – We travel out to your job site, Sydney and Melbourne only, and measure where the window coverings are to be installed. We provide a quotation price to do the works.

(c) Blind or curtain installation – We travel out to your job site, Sydney or Melbourne only, and install the curtain rod into the correct locations with the correct fittings.

(d) Supplying of blinds or curtains – We order and deliver your blinds. Pick up can be arranged. Fees may apply see our prices for details or contact us for prices.

(e) Customisation of blinds away from the address of installation – We shorten your roller blind or venetian blind at our own premises. Fees and conditions apply see our prices for details or contact us for prices and further details.

(f) Customisation of blinds at the address of installation - We shorten your roller blind or venetian blind at the property the blinds are to be installed into. Fees and conditions apply see our prices for details or contact us for prices and further details.​

4. Privacy

(a) In regards to your personal information and use of information you provide us:

(i) All information you provide to us is knowingly and voluntarily submitted.

(ii) All information you provide us is for contact records or database records and no other reason unless stated.

(iii) Any information sent from our website is stored in our achieves for backup and record-keeping purposes only.

(b) It is to our uppermost intention to make sure our policies abide by all current Australian privacy laws.

(c) We use cookies only for added convenience and statistical information. If you do not wish to allow us to receive cookies, it is your responsibility to switch this setting off on your computer.

(d) Under circumstances information is requested by the law we reserve the right to provide this information to the law for goodwill.

(e) No data transmission over the internet is secure and we will not be held liable for any damages or loss you may occur due to data being stolen, lost or modified.

(f) If any of the information you have provided us is incorrect or not accurate it is your right to update information by contacting us over this website or by phone.

(g) All information will be kept in password-protected accounts which will have restricted access to our employees.

(h) If you have any further questions or enquires about Privacy you can contact us through realblinds.com.au or by phone.

5. Fees and Charges

(a) Before we start performing on any of our services we waive the right to request you to pay a 50% deposit. We will provide banking details upon being contacted.

(b) We have the right to change prices at any time without providing any notification. If you have paid a deposit you are entitled to the original price prior to the change on that item, product or service. We will to the best of our abilities, will attempt to contact customers with any potential price changes.

(c) Our minimum service charge is $80 for us to travel and attend a job site. This is excluding any free measures and quotes.

6. Refunds

Your rights regarding refunds include:

(a) You are entitled to refunds before a service has commenced or product has been ordered and not installed. Refunds occur a 10% refund surcharge on the total refund price. You may also be charged for transaction fee to process the refund.

(b) In most cases, you are not entitled to a refund on any prior transaction costs.

(c) Depending on your bank refunds may take up to 3-8 working days.

(d) Once we have performed substantially and you have accepted the work you have 7 days to make any claims. Claims must include faults related to the third party. We will work to the best of our ability to resolve an issue that may arise with you and any third party you may have a problem with regarding the products we provided to you. Any faults that fall on our behalf will either be fixed, replaced or have a full refund of the price of the individual service not including the refund surcharge and not including the transactional fees, this is dependable on the situation and this decision will be made by us. We are only liable to compensate you for the cost of the services/items and will not compensate you for any losses you may have occurred.

(e) If your products are unobtainable due to a system problem/failure that is the fault of the third party, you will be entitled to a refund if the third party can’t come to a solution to fix their own fault.

(f) You are not entitled to a refund if:

(i) You obtained any of our products/services through fraudulent activity;

(ii) We suspect fraudulent activity;

(g) You are only entitled to a refund on the services/products we offer and we will not be held liable for any damages our services/products may cause you to occur

(h) The refund must be a bank transfer or cash.

(i) If we fail to perform a service substantially and the fault is entirely on us and not related to any of our third parties, you will be entitled to a full refund that includes and is limited to the full price you paid us. However, we are entitled to uninstall or undo the previous particular work we failed to provide.

7. Accuracy of information

We have been using all reasonable attempts to ensure the accuracy and completeness of information on this website, however, we are not responsible for any information that we make available on this website that is not accurate or complete. Any reliance upon the information or material on this website shall be at your own risk. You agree that it is your responsibility to monitor any changes to the material, terms and conditions and the information contained on this website.

8. Availability of website

(a) We will exercise to the best of our ability the functionality of this website but not warrant that the website is bug-free, doesn’t have excessive load times, is error-free, is virus-free, or any other interferences that may occur using our website. Use this website at your own risk and perform your own computer virus checks to avoid issues from arising.

(b) You will not be notified of scheduled maintenance. This will be handled in the slowest traffic times to reduce the impact and inconvenience. We will handle this as fast and efficiently at possible.

(c) If there is an emergency, system failure or we have to do major repairs to the website we will do so immediately and will not provide any details of the website being unavailable. If this is the case, we will not be held accountable for any losses that may occur.

9. Third-Party sites

(a) Regarding links on our websites to any third-party sites if you choose to access these third-party sites you do so at your own risk and own responsibility.

(b) When accessing a third-party website or dealing with a third party you agree you must abide by their terms and conditions and policies.

(c) We are in no way affiliated with any third parties and are a separate legal entity.

10. Warranty

(a) In regards to the warranty you will be covered for:

(i) The services we provide, excluding the free services.

(ii) The products we supply, this is limited to the blinds, curtains and blinds, roller blind motors and spare parts.

(iii) Items listed on the tax invoice for any works we undertake for you.

(b) We provide a 10-year warranty on all new blinds supplied and manufactured by us, 5-years on all new curtains supplied by us and a 36-month warranty on all new roller blind motors supplied by us and 24-month warranty on all new venetian blinds supplied by us.  This warranty covers faulty Blind Material, faulty blind parts, labour defects and significant damage caused by general wear and tear.

(c) Warranty claims that are covered entitle you to free replacement of parts and free labour to install the replacement parts.

(d) You are not entitled to a warranty if:

(i) Your product(s) suffers damage or is defected due to weathering, corrosion, abuse, the blind is damaged by an item or accessory not installed or supplied by us, the blind is damaged from incorrect use or the blind has been altered by anyone other than us.

(ii) Warranty claims on free services or free products.

(iii) The claim of significant damage due to general wear and tear is illegitimate, fraudulent, deemed suspicious by us or not significant enough damage and only regarded as general wear and tear.

(iv) You fail to provide us with a receipt or substantial evidence of proof of purchase.

(e) The owner of the products is responsible to cover the repair costs if the damage or defect is caused by an accident, intentional damage, fire, misuse, abuse, neglect, vermin damage, dirt or moisture or other foreign substances.

(f) We reserve the right to make the decision whether we replace the product, remove the current product and/or provide a full refund.

(g) If replacement of the product is not available we will to the best of our ability match the colour, fabric and style of the blind or curtain being replaced.

(h) You have 7 days from installation to make any claims regarding marks, holes, scuffs or fabric defects, after 7 days these claims will not be valid and excluded from any warranty.

(i) You are only entitled to a warranty claim within the time from the date of receiving the products or date of installation to that exact calendar day and month 10 years into the future.

(j) This warranty is limited to the products and services supplied by us.

(k) It is your responsibility to notify us of any warranty claims through our website or by phone.

11. Indemnity

You indemnify us of any legal costs, fees or expenses that may be associated with any legal action you take against us for any breach that relates to these terms and conditions and our other policies we have provided on this website. This is including but not limited to all of the services we offer.

12. Limitation of liability

(a) It is of your own risk and responsibility to use our website and services. We will not be held liable for any loss you may occur resulting from downloading material, reliance on our website or reliance on any information in relation to our website.

(b) Regarding any services or products we supply, any additional implied conditions, warranty, statutory consumer guarantee or rights, excluding the warranty clause (10), will be excluded to the maximum extent permitted by the Competition and Consumer Act 2010 and any other laws that apply.

(c) To the maximum extent permitted by the law we exclude any liability that may be imposed on us as a result of your usage of our content, the web material, the documents, your material, this website and our products/services. Where liability cannot be excluded it will be limited in accordance with section 64A of the Australian Consumer Law in Schedule 2 to the Competition and Consumer Act 2010.

(d) To the maximum extent permitted by law we will not be held liable for any direct or indirect loss, costs or damages that you incur or claims, in relating to any IP claims, computer viruses, loss of connection to our website or loss of your materials or any impacts to the value of property.

(f) Relying on this website, the contents, the information and the documents is at your own risk. You indemnify us against any loss or damage you, your business or a third party may occur due to relying on this website, the contents, the information and the documents.

13. Modification of terms

(a) We have the right to amend these terms and conditions at any time, at our discretion and without notice. Any such amendments are effective upon being published on this website.

(b) You are responsible for keeping up to date with our terms and conditions by reviewing them regularly. Continued use of this website implies your consent to these changes.

14. General 

(a) These terms and conditions are written to comply with the laws of New South Wales, Australia. All jurisdiction will be handled under the laws of this state.

(b) If any part of these terms and conditions is for any reason declared invalid or unenforceable, the remaining portion is still enforceable and fully valid.